privacy policy

Privacy Policy for Voommora

Effective Date: October 18, 2026
Last Updated: October 18, 2026
Operated by: Voom Company Limited (“Voommora,” “we,” “us,” or “our”)
Contact Email: info@voomtech.co.tz
1. Overview & Scope
Voommora is a multi-tenant cloud software-as-a-service (SaaS) platform providing point-of-sale (POS), room reservations, digital QR menus, billing, inventory, and operational management tools for hotels, restaurants, bars, and hospitality businesses.
This Privacy Policy explains how we collect, process, store, and safeguard information when:
  • Hospitality businesses ("Clients" or "Merchants") register an account and use Voommora.
  • Merchant staff members interact with operational dashboards.
  • End-customers ("Guests") view digital QR menus, place orders, book rooms, or make payments.
2. Information We Collect
A. Account & Merchant Information
  • Registration Data: Business name, contact person, business email address, physical address, and telephone number.
  • Staff Credentials: Name, email, assigned role (e.g., Administrator, Cashier, Waiter, Kitchen Staff), and authentication credentials.
B. POS & Transaction Data
  • Order Details: Items ordered, order modifications, table numbers, room numbers, kitchen order tickets (KOT), order status, timestamps, and receipt records.
  • Payment Records: Transaction amounts, currency, payment status (paid, refunded, split), and payment methods (cash, card, mobile money).
  • Payment Processing: When card transactions are handled via external gateways (such as Stripe, Razorpay, or local aggregators), Voommora does not store sensitive card numbers or CVV codes. Payment processors collect and tokenize financial details in compliance with PCI-DSS standards.
C. Guest & Reservation Information
  • Room Booking: Guest name, contact details (phone, email), check-in/check-out dates, identification details collected by the merchant for compliance, and special requests.
  • Digital Menu & Contactless Ordering: Device IP address, browser type, and optional customer contact information submitted for digital receipts or loyalty programs.
D. WhatsApp & Communications Integration
  • Messaging Data: Phone numbers, incoming/outgoing automated transactional messages (such as reservation confirmations, digital receipts, and order updates), and message delivery statuses processed through Meta Developer / WhatsApp Cloud APIs.
  • Message Content: Standard message logs and webhook payloads necessary to trigger automated responses or notifications.
3. How We Use Information
We process data strictly to provide, maintain, and secure the Voommora platform:
  • Service Fulfillment: Facilitating room bookings, processing orders, managing tables, and printing receipts and KOTs.
  • Automated Alerts & Receipts: Delivering instant order confirmations and receipts via WhatsApp, SMS, or email.
  • Analytics & Reporting: Providing merchant administrators with revenue analytics, inventory deductions, staff activity tracking, and shift reports.
  • Security & Integrity: Preventing unauthorized access, verifying user roles, troubleshooting errors, and preventing fraudulent transactions.
4. Data Sharing & Third-Party Processors
We do not sell personal data. Information is shared only with trusted infrastructure and service providers bound by confidentiality and data protection obligations:
Provider Category | Purpose | Data HandledPayment Gateways (e.g., Stripe, Razorpay) | Processing digital and card transactions | Transaction amounts, customer identifiers, tokenized tokens
Messaging Platforms (Meta / WhatsApp Cloud API) | Delivering transactional notifications and receipts | Guest/merchant phone numbers, notification payloads
Cloud Hosting Infrastructure | Cloud servers, relational databases, and backups | Encrypted application databases, operational logs
5. Cloud Hosting, Security & Data Retention
  • Data Encryption: All data transmitted between user devices (browsers, POS terminals, and tablets) and our servers is encrypted using industry-standard TLS/SSL (HTTPS). Sensitive stored credentials use cryptographic hashing.
  • Access Control: Multi-tenant architecture isolates merchant database records. Staff access within a merchant account is governed by granular, role-based permission controls.
  • Cloud Infrastructure: Voommora services are hosted in enterprise-grade data centers featuring continuous monitoring, automated backups, network firewalls, and DDoS mitigation.
  • Data Retention: Merchant and transaction data are retained for the duration of the active subscription to provide historical reporting and comply with tax and accounting regulations. Account data can be purged upon formal contract termination, subject to legal recordkeeping requirements.
6. Merchant Responsibilities as Data Controllers
When hospitality merchants collect personal information from their guests (e.g., national ID copies upon check-in, customer contact numbers at checkout), the merchant acts as the Data Controller, and Voommora functions as the Data Processor. Merchants are responsible for ensuring they have lawful grounds and appropriate guest consent to collect and process guest details in their jurisdiction.
7. User Rights
Depending on applicable data privacy laws, users and merchants have the right to:
  • Access their stored personal data.
  • Request correction of inaccurate information.
  • Request data export for operational or accounting records.
  • Request deletion of personal records, subject to regulatory or statutory retention obligations.
Inquiries regarding data access or deletion requests can be directed to info@voomtech.co.tz.
8. Changes to This Policy
We may periodically update this Privacy Policy to reflect system enhancements, API updates, or regulatory adjustments. Notice of material changes will be posted on the Voommora dashboard or communicated via email prior to implementation.
9. Contact Information
For questions, data requests, or inquiries regarding this Privacy Policy:
Voom Company Limited
1st Floor, Business Centre, 5 Market Square
Mbeya, Tanzania
Email: info@voomtech.co.tz